Thank you for choosing staplebrief.com!
We hope you are happy with your purchase. If you are not satisfied with your order in any way, our refund and return policy is designed to help you return items easily. Please read the following policy carefully:
Return Period
If you are not satisfied with your purchase, you can request a refund or exchange upon receipt of the item. An exchange fee of $30 applies.
Return Conditions
To ensure a smooth return process, please note the following conditions:
The item must be unused, unwashed, and retain its original tags and complete packaging.
The returned item must include all original accessories.
Please keep your return shipping label so we can track your return package.
Refund Processing
Once we receive and accept your return, we will process your refund within 7 business days.
All refunds will be credited to the original payment method. Please note that refunds may require additional processing time depending on your bank or payment institution.
Exchange Policy
If you wish to exchange an item (e.g., change your size), please contact our customer support team for further instructions. Replacement items must be unused, unwashed, and retain their original labels and packaging.
Shipping Costs
Original shipping costs are non-refundable unless the item is defective or the wrong item was sent.
Return shipping costs are borne by the customer unless the return is due to a wrong item sent or a defective item.
VII. Other Notes
This product is not eligible for any discounts or promotions and therefore may not be eligible for return or exchange.
For hygiene reasons, underwear (such as briefs) cannot be returned or exchanged once opened, except for quality issues. Contact Us
If you have any questions about our refund and return policy, or need further assistance, please contact us through the following methods:
Email:
Phone:
Address: