WELCOME TO STAPLEBRIEF.COM
How to Place an Order?
Placing an order is very simple. Just browse our website, select the items you want, choose the size and quantity, and then click “Add to Cart.” After order confirmation, please proceed to the checkout page and enter your shipping address and payment information. You will receive an order confirmation email.
How to Check My Order Status?
You can log in to your account to view your order history and status. In the “My Orders” section, you can view more information about your current order or logistics tracking details.
How to Choose the Right Size?
We provide a detailed size guide on each product page to help you find the best fit. If you still have questions, you can contact our customer service team for assistance.
Can My Order Be Modified?
Once your order is confirmed, you cannot modify it online. If you need to modify your order, please contact us as soon as possible via email or phone, and we will be happy to assist you.
How to Return an Item?
If you wish to return an item, please contact our customer service team within 30 days of receiving the item. Please ensure the item is unused, unwashed, and retains its original tags and packaging. We will provide return instructions and an address. 6. How long does a refund take?
Once we receive and confirm the return, the refund will be processed within 7 business days. Please note that depending on your bank or payment method, the funds may require additional processing time to be returned to your account.
Who pays for shipping?
Original shipping costs are non-refundable unless the item is defective or the wrong item was sent. Return shipping costs are borne by the customer, but if the problem is due to our error, we will cover the return shipping costs.
Do you offer international shipping?
Yes, we offer international shipping. At checkout, you can choose the shipping option suitable for your country, and the system will automatically calculate the shipping cost.
Are the products guaranteed?
All our products undergo rigorous quality inspection to ensure you receive high-quality goods. If you receive a product with quality issues, please contact us immediately for a return or exchange.
What if I receive the wrong item?
If you receive the wrong item, please contact our customer service team immediately. We will process an exchange for you and cover the associated costs.
What is our privacy policy? We value your privacy. All personal information is protected and will not be shared with any third party. We only use your information when processing orders and providing services. For more details, please see our Privacy Policy.
How to contact us?
How to contact us?
If you have any questions, please contact us through the following methods:
Email:jinxinheng@yichuangbao.com
Phone:+852 21349732
Address:RM A5, 7/F, ASTORIA BLDG NO.34
ASHLEY ROAD, TSIM SHA TSUI
HONG KONG
Company:BOOM BOOM GLOBAL TRADE CO., LIMITED